Refund, Cancellation & Dispute Policy

1. What this policy covers

Dewiride AI is sold on a prepaid, consumption basis. You add funds to your wallet — from $5 per top-up — and the balance is drawn down as you use the service. There is no subscription, no lock-in and no minimum term.

We do not sell, ship or deliver any physical goods, so no return or shipment-back process applies. See our Delivery & Fulfilment Policy for how credits reach your account.

2. Refunds

• Unused balance: you may request a refund of any unused wallet balance within 30 days of the top-up. We refund it in full to the original payment method.
• Consumed credits: credits already spent on completed requests are non-refundable, because the underlying compute has been used.
• Service faults: if credits were consumed by a failed, duplicated or clearly defective request, we re-credit those amounts in full on request — this is not time-limited.
• Billing errors: duplicate charges, incorrect amounts or unauthorised top-ups are refunded in full.
• Granted credit: credit we add ourselves — a signup welcome credit or a goodwill credit — is not a payment and is not refundable in cash.

3. Cancellation

• You can stop using Dewiride AI at any time — simply do not top up again.
• Auto top-up is off by default. If you have enabled it, you can switch it off at any time from your account settings, and it takes effect immediately.
• You can close your account at any time by writing to support@dewiride.com. Any unused balance under 30 days old is refunded as part of closure.
• Credits do not expire for as long as your account remains open.

4. How to request a refund

• Email billing@dewiride.com from the address on the account, or use our contact page.
• Include the invoice number, the date, the amount and a short description of the problem.
• We acknowledge every request within 1 business day and give you a decision within 5 business days.
• Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few additional days to post the credit.

Refunds are always made in the currency of the original payment. We do not charge any processing fee on a refund; any difference in the amount you receive is due to exchange-rate movement or fees applied by your own bank. Where GST was charged, it is refunded proportionally and a credit note is issued.

5. Disputes and chargebacks

If you do not recognise a charge or are unhappy with a decision, please contact us before raising a chargeback with your bank — we can almost always resolve it faster directly.

• Write to billing@dewiride.com with the charge details. We respond within 1 business day.
• If you disagree with the outcome, you may escalate to our grievance officer at grievance@dewiride.com within 30 days. Escalations are answered within 15 days.
• Unresolved disputes are governed by the laws of India, with jurisdiction in the courts of Jodhpur, Rajasthan, as set out in our Terms of Service.

Where a chargeback is raised, we may suspend the associated account or wallet balance until the dispute is settled with the card issuer.

6. Promotions and discounts

Discounted and promotional top-ups are refunded at the price actually paid, not at the list price. Promotional pricing applies only while the promotion is running and cannot be applied retrospectively to an earlier top-up. Full promotional terms are set out in our Terms of Service.

7. Changes to this policy

We may update this policy from time to time. The version published on this page at the moment of your purchase is the one that applies to that purchase.

8. Contact us

Dewiride Technologies Private Limited

Support: support@dewiride.com

Billing & disputes: billing@dewiride.com

Phone: +91 8955643412 (Monday to Friday, 9:00 AM – 6:00 PM IST)

Address: C/o Jagdish Kumawat, Village Tena, Tehsil Shergarh, Jodhpur – 342028, Rajasthan, India