Delivery & Fulfilment Policy

1. No physical shipping

Dewiride Technologies Private Limited sells Dewiride AI as a software service. Nothing is shipped physically, so there are no shipping charges, no couriers, no customs formalities and no delivery addresses to provide.

2. Wallet credits

• Credits are added to your wallet as soon as the payment is authorised and are immediately usable.
• Your live balance, every top-up and every deduction are visible in your account, so you can see exactly what has been consumed.
• A GST invoice is issued for every top-up and is available to download from your billing page.
• If a payment succeeds but credits are not added within 30 minutes, contact support — we will credit the account manually or refund the top-up.

3. Access to the service

Access to Dewiride AI is currently invite-only. Once your place opens, you create your account and can use the assistant immediately — on the web, by voice, and on the messaging channels you connect.

4. Service availability

Dewiride AI is available worldwide, subject to the legal and export restrictions described in our Terms of Service. We do not geo-block any region other than where the law requires it.

5. If something goes wrong

Any failed or delayed delivery is either fixed or refunded — see our Refund, Cancellation & Dispute Policy. Reach us at support@dewiride.com or +91 8955643412, Monday to Friday, 9:00 AM – 6:00 PM IST. We reply within 1 business day.