Help & support
Stuck? Talk to a person.
There is no bot on this path and no queue to navigate. Tell us what is happening, and someone on our team reads it, answers it, and stays on it until it is sorted.
Ways in
Three ways to reach us.
All three land in the same place — one team, one queue, and one conversation per thing you asked about.
From inside the app
Open the Help Center, write, and attach a screenshot or a log. Replies appear as they are written, and everything stays in one thread.
From this website
No account needed. Fill in the contact form and we email you a private link to the conversation you just started.
Tell us what to build
Rate the product and leave a note from anywhere in the app. It reaches the same team, and it shapes what we work on next.
After you write
What actually happens next.
Your message opens a conversation, not a form submission. We aim to answer within 8 hours — a target we hold ourselves to, not a contractual guarantee.
- A person reads it. Nothing on this path is answered automatically.
- You get an email when we reply, and you can answer straight from the link in it.
- Everything stays in one thread — both sides, in order, with the files.
- If something is going to take longer, we tell you rather than going quiet.
Read up
We don't have a help-article library.
We would rather say so than fill a page with categories that go nowhere. What we do have is a set of pages that explain the product properly — and a person to ask about anything they don't cover.
What Dewiride AI does
The whole product in one place — what it can do today, and what is still in beta.
Learn moreThe assistant
One conversation you can speak or type, and how it keeps track of what you asked for.
Learn moreWhat it can act on
The things it can read and change in your apps, and when it asks you first.
Learn moreConnected apps
Every app you can connect today, what each one grants, and how to disconnect it.
Learn moreSecurity & privacy
Two-factor, single sign-on, what we store, and who is able to read it.
Learn moreLanguages
The languages the product speaks, and how to switch between them.
Learn moreQuestions people actually ask
No. The contact form opens a real conversation and we email you a private link to it. The link works for 14 days, is refreshed every time we reply, and stops working once the conversation is closed.
We aim for 8 hours on a normal question, and sooner on anything that has stopped you working. That is a target we hold ourselves to rather than a contractual guarantee — and if something is going to take longer, we say so instead of going quiet.
Not yet, and we would rather tell you than send you round a page of empty categories. The product pages above cover how everything works; for anything they miss, ask us and a person answers.
Yes — from the Help Center once you are signed in, up to 5 files of 10 MB each on a message. The contact form itself is text only, so send files in your first reply on the private link we email you.
Our support team, while they are working on your conversation. Messages, our private notes and attached file names are encrypted in our database; subject lines are not, so the queue stays searchable. The full picture is on our security page.
Whichever of our 12 languages you use Dewiride AI in — every email we send about the conversation is written in it. The replies themselves are written by a person, most often in English.
Tell us what's going on.
One message is enough to start. You can add the details once we are talking.
We aim to reply within 8 hours.