Customer chats
Early accessAnswer every customer from one inbox.
Connect your business's own WhatsApp number, and every chat a customer starts with it arrives in Dewiride AI for you to read and answer, on the web or on your Android phone. You're told when someone is waiting, and anyone who asks you to stop is left alone until they write again.
Needs a Dewiride AI account, and a number that isn't in use on the WhatsApp or WhatsApp Business app
We're opening customer chats to businesses a few at a time.
Your own number
Connect a WhatsApp number for your business.
Sign in with Facebook in Meta's own window, choose your business and add its number, and Dewiride AI sets it up with WhatsApp, usually in under a minute. After that, the number's page shows whether it's working and how WhatsApp rates its messages, and an email tells you when it needs something from you.
- A number that isn't in use on the WhatsApp or WhatsApp Business app
- The Facebook account that manages your business
- A payment method in WhatsApp Manager, because Meta bills your business directly
One inbox
Read and answer every chat in one place.
Messages appear as they arrive: text, photos, voice messages, videos, documents, locations and contact cards. Reply with a message or a file, and ticks show when it was sent, delivered and read.
- Every file a customer sends is checked for viruses before you can open it
- Find a chat by name or full number, or show only the unread ones
- Every number you connect, in one list
- Close a chat when it's done, and it reopens when they write again
Who's waiting
Know when a customer is waiting for you.
When a customer writes and hasn't had an answer, their chat is marked “Needs you”. A notification in the Dewiride AI app for Android tells you someone is waiting, and an email tells you who and since when, with links to their chats.
- Every waiting chat, one click away in your inbox
- The longest waits come first in the email
- Each one says why: they asked for a person, or they're waiting for a reply
Wherever you are
Answer from your phone, or just ask your assistant.
Your customer chats are in the Dewiride AI app for Android too: read them, reply and close them from your phone. Or ask your assistant who's waiting, on the web, in Microsoft Teams or on WhatsApp, and tell it what to say.
- A notification in the Android app when a customer is waiting
- Reply to a chat, close it or reopen it from the Android app
- Your assistant names who is waiting and why, never what they wrote
- Every reply your assistant sends for you waits for your yes, even in a chat you've let act on its own
Stop means stop
A customer who asks you to stop is heard straight away.
Asking to stop messages, to start them again or to talk to a person is understood in every language Dewiride AI speaks. A customer who stops gets one message confirming it, and nothing more until they write again. One who asks for a person is told someone will reply, and their chat is marked for you.
- Add up to 20 words of your own for each kind of request
- Write your own automatic replies, or keep ours in the customer's language
- Starting messages again always takes one of the words
Your customers' chats
Only your business sees them.
Each business sees only its own chats, in its own Dewiride AI account, and they're deleted on the schedule you choose.
How we handle your customers' chatsYours to decide
What you control.
How long chats are kept
One month, three, six, a year or two years after a chat goes quiet, and six months unless you choose otherwise.
Whether AI reads their messages
Let AI spot a request however it's worded, or count only exact words such as STOP, separately for stopping messages and for asking for a person.
Whether customers see blue ticks
Read receipts are on unless you turn them off, number by number.
How you hear about it
Choose whether you hear about customers waiting for you, and about a number that needs something from you, by email, in the Android app, or both.
Who you block
Block a customer and nothing more goes to them, and their messages stop asking for your reply. If they wrote in the last 24 hours, WhatsApp also stops them messaging your number.
When to disconnect
Disconnect a number whenever you like, and keep its chats for 30 days in case you come back, or delete them straight away.
Pricing
One balance, and no monthly fee.
Each message a customer sends to your number, and each one that goes back, comes out of the same Dewiride AI balance as everything else. Meta bills its own WhatsApp charges to your business directly.
- Spotting a request with AI costs a fraction of a cent a message, and counting only exact words is free
- Customer messages and replies each have their own line in your usage
- If your balance runs out, customers' messages still arrive and are still counted, and you can reply again once you add funds
Customer chats, answered.
Talking to your assistant on WhatsApp is a private chat between you and Dewiride AI. Customer chats are your customers writing to your business on your business's own number. The two are kept apart: your customers write to your business, and your assistant can tell you who is waiting and send the reply you give it.
It's in early access, and we're opening it to businesses a few at a time. If you don't have a Dewiride AI account yet, join the waitlist and we'll email you when you're in.
A number for your business that can get a code by text message or call, and isn't in use on the WhatsApp or WhatsApp Business app. You connect it by signing in with the Facebook account that manages your business, and Meta asks you to add a payment method in WhatsApp Manager.
No. You answer them yourself, from the inbox or the Android app, or by giving your assistant the reply to send. AI reads your customers' messages for one job only: it spots when a customer asks to stop messages or to talk to a person, however they word it, and you can turn that off so that only exact words such as STOP count. Your assistant can tell you who is waiting, never what they wrote. The only automatic replies are the short ones that confirm a request to stop or start messages, or tell a customer someone will reply.
No. Customer chats are for answering customers who write to you. You can reply up to 24 hours after a customer's last message, and each new message from them gives you another 24 hours. The inbox tells you when that time is nearly up.
Only you, in your own Dewiride AI account, on the web or in the Android app. Each business sees only its own chats. Messages and phone numbers are encrypted, and your customers' chats are never sold, never used for advertising and never used to train AI.
You choose for each number: one month, three months, six months, a year or two years after a chat goes quiet, and six months unless you change it. Disconnect a number and its chats are deleted 30 days later, or straight away if you ask. Connect it again within those 30 days and its chats are still there. When you ask your assistant who is waiting, the names it gives you stay in that conversation until you delete it, and in Microsoft Teams or WhatsApp too if you asked there.
Each message a customer sends you, and each one that goes back, costs about a cent from your Dewiride AI balance, with no monthly fee. Having AI spot a request costs a fraction of a cent for each message it reads, and counting only exact words is free. Meta bills its own WhatsApp charges to your business directly.
Yes. The Dewiride AI app for Android shows your customer chats: read them, reply, close or reopen a chat, and get a notification when a customer is waiting. Connecting a number and changing its settings happen on the website.
Customer chats are provided by the company that makes Dewiride AI.
Dewiride Technologies Private Limited — a private limited company incorporated in IndiaC/o Jagdish Kumawat, Village Tena, Tehsil Shergarh, Jodhpur – 342028, Rajasthan, Indiasupport@dewiride.com+91 8955643412WhatsApp is a trademark of Meta Platforms, Inc. or its affiliates. Dewiride AI is not endorsed or sponsored by WhatsApp or Meta.
Answer your customers where they already are.
Join the waitlist for early access. Once you're in, connect a number for your business and every customer chat comes to one inbox.